A CRM built from a blank page around how your business really sells and delivers. Pipelines, quotes, jobs, invoices and client portals in your own words, not a template you have to bend your process around.
Off-the-shelf CRMs are built for the average business, so most teams end up bending their process around the software, or paying for dozens of features to use a handful. A bespoke CRM starts from your own process instead: how enquiries arrive, who qualifies them, how you price and quote, what happens when a job is won and how you get paid.
We design the data first, then the screens, then the automations that remove repetitive admin. The result is a system your team recognises on day one, because it uses your words for your stages and your rules for your pricing.
It is also the right answer when your CRM is really a mix of spreadsheets, inboxes and message threads. We bring that into one place, move your existing customers across, and keep it flexible so it can grow with the business.
Enquiries arrive by form, phone, email and messaging apps, and nobody owns the follow-up.
Prices live in someone's head or an old spreadsheet, so every quote is built from scratch.
Your current CRM cannot model your stages, your rules or your pricing without workarounds.
Invoices, reminders and paperwork are retyped between tools.
Your own stages, your own rules, all visible on one board instead of scattered across inboxes.
Priced from your own rules and sent online. Acceptance can create the job and raise the deposit invoice automatically.
Checklists from templates, assigned to the right people, so nothing depends on memory.
Invoices, recurring billing and payment records kept next to the customer they belong to.
Clients log in to see documents, approvals, invoices and support requests, without emailing you for updates.
Follow-ups, recurring work and notifications that run on their own.
A relaxed call, or a day alongside your team. We map how work arrives, who touches it and where it gets stuck, before anything is designed.
Customers, jobs, quotes and invoices are modelled so that reporting and automation work later, not just the first screen.
A clickable prototype of your own system first. You move things around and we redraw, then we build it and test it on your real data.
We import customers from spreadsheets, phone contacts or your current software, train your team and stay on for support.
Indicative timings and what each pricing tier includes are on the process and pricing sections of the home page.
Real systems we have built for real clients. Each one started from a blank page, and no two look alike.
A full CRM and client portal for a design and marketing agency, from first enquiry to monthly retainer, with Google Ads monitoring built in.
Read their story→Waste removal · CRM · AIA quoting portal that turns website enquiries into paid jobs: AI drafts the quote, it goes out in one click and follow-ups run themselves.
Read their story→Cleaning · CRMBookings, invoicing, expenses and the team in one calm admin, with a public website to match.
Read their story→Every project is scoped properly and priced as a fixed fee, in writing, before anything starts. A focused CRM starts from £2,000. A larger build with several modules working together, invoicing and integrations sits in our Core tier from £4,000, and bigger multi-team systems are scoped together. VAT may apply. See the pricing for what each tier includes.
Indicatively, about a week to discover how you work, a week to design, then two to four weeks to build, followed by ongoing support. Your own timeline depends on scope, and we will give you a realistic plan when we scope it.
You can, and for some businesses that is the right call. But if you have ever bent your process around software, or paid for fifty features to use five, a system built around you saves time every single day.
Yes. We migrate it from spreadsheets, phone contacts or your current software, and tidy it up on the way.
Usually, yes. If a tool has an API we can connect it: payments, accounting, ads, email and messaging. See our API integration services.
You do. Your data is always exportable and there is no lock-in. It runs on ordinary, dependable hosting, with an optional monthly plan for hosting and support.
Any sector. We have built CRMs for an agency, a waste removal company and a cleaning company, and the three share almost nothing, because the businesses behind them have almost nothing in common.
Most projects use more than one of these. See all of our services.
Web apps your team or customers log into. Multi-user, secure and hosted somewhere dependable, from simple tools to full platforms.
Explore →03Make the tools you already pay for talk to each other: payments, accounting, ads, email and messaging. Custom APIs when nothing off-the-shelf exists.
Explore →04Clean structures, imports and reporting. Get out of tangled spreadsheets and into data you can trust, search and build on.
Explore →A free 20-minute call. We will tell you honestly whether bespoke makes sense for your business, or whether something simpler will do.
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